Shipping and Returns

Shipping & Exchange

 

Shipping Policy –

  • We undertake to ship your orders anywhere in United States. We are committed to delivering your order accurately, in good condition, and on time.
  • We ship on all week days (Monday to Friday), excluding public holidays.
  • We have tied up with several logistics partners for worldwide smooth deliveries. All your shipment related queries would be addressed directly by our customer support team. Please contact us at support@saintgshoes.com .
  • We do not charge any shipping fees if the product is purchased on first delivery.
  • The above means that any transactions that are completed, in terms of product delivered and payment received & No return.
  • The Charge of reshipping will be borne by the customer.

IN CASE PRODUCT NOT ACCEPTED:-

  • In case the order not accepted by the customer this will be considered as product not accepted and the exchange policy will be applicable. 
  • The shipping charge of first return/exchange will be borne by the customer. 

Exchange Policy –

Customer must initiate the exchange within 48 hours of receiving the product to be eligible for an exchange, the product must be unused and accompanied with its original packaging and tags in an unwashed & undamaged condition, in case, customer are returning a product with a free gift, customer need to return the gift as well to the company

We only replace the products if:

  • You have a size issue.
  • If the product has a manufacturing defect or
  • If the product is damaged while being shipped to you.

Please take extra care while trying your shoes to ensure the leather sole are not damaged. We recommend trying them on a carpeted area in case you need to initiate an exchange. 

The Exchange Procedure:

To complete your exchange, we require:

  • A receipt or proof of purchase.
  • You should email us your proof of purchase, photos of the shoes including the soles and reason for exchange to support@saintgshoes.com .
  • Order No. of the Product (Mention on the Invoice).

We will respond to your email with our initial approval or rejection of your exchange within 48 hours.

If your initial request is approved. We will request that customer send the product back to us with a tracking number, the shipping costs for returning the product will be borne by the customer.

We will also notify to the customer of the final approval or rejection of customer exchange depending on the condition of the shoe if it is in line with the photos initially sent. If approved the shipping of your replacement product will be initiated, depending on where you live, the time it may take for your exchanged product to reach you may vary. (From 2-3 Weeks)

We offer Free Exchange of products up to maximum of ONE-TIME exchange. To take care of this, we give the customer a variety of options to choose from for the products to be exchanged.

If you have any queries you may write to us at support@saintgshoes.com, we will be happy to update you on priority.

Note: No Exchange/Return accept on Clearance Sale Styles.

 

 

Color & Description Disclaimer :

While placing an order customers are advised keep in mind some variation in color of the products ordered.

Although extra attention is given to reproduce the colors on the screen as seen by you, still there may be remain variations in color of the actual product due to the nature of leather being natural material and final finishing of the products.

Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used.

Leather has a tendency to reflect different shades of color under different lights. A 10-15% variation in shade would be considered as normal.

The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off.

Remember, even with the best of handling and care, this problem cannot be avoided altogether.

So, before ordering such item please keeps these things in mind.

We are at your service and it is our endeavor to provide you the best quality products.

It is a privilege to have you as our Customer!

 

Cases liable to exchange / return:

CASE- 1: Damaged and Defective goods received:
A complaint has to be made within 48 hours of receiving the goods.
Complaint has to be made on email with subject as "Complaint" for {Order number} and {Product code}
A picture of the damaged part has to be sent via e-mail for assurance.
Our team reviews it within 2 business days & offers you a solution as any one of the following -

-Exchange

-Return.

Procedure = Complaint –> Complaint Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

 CASE- 2: Product not liked due to color variation:

A 10% - 15% color variation is an acceptable norm. Color variation also occurs in picture due to various monitor configurations & light effects used during photography. Sometimes slight variation in work can also occur.

So,

A complaint has to be made within 48 hours of receiving the goods.
If the variation is higher than expected (then norm) return is accepted.
Complain has to be made on email with subject as "Complaint" for {Order number} and {Product code}.
A picture of the product has to be sent.
Our team reviews it within 2 business days & offers you a solution as any one of the following -
a) Exchange
b) Return Procedure= Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy             Customer!

CASE 3: Product being not liked:

A complaint has to be made within 48 hours of receiving the goods.

We accept return at your cost.

Return has to be made on your cost i.e. shipping charges has to be borne by you for both sides that is shoe delivery cost to you and shoe return cost from yourself to us.

Once the product is received by us you will be refunded full money within 15 work days of receipt of product in our warehouse or you can ask for credit note which can be used on any purchase in future.

Procedure = Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement ->Happy Ending and a Happy Customer

 

CASE 4: Parcel lost in transit / Wrong address delivery / Parcel not found after Door Delivery:

If a parcel is lost during transit or a wrong delivery is made or parcel has not been found after door delivery then in such cases, we are liable for re sending same product(s) only & not make any refund or customer can't replace the order with product of different design.

In above cases, we give 7 business days’ time for the courier company to retrieve the parcel by searching it. In all cases of wrong deliveries, the courier company comes back to the place where product was delivered according to him for a search. In case of delivery not received after Door delivery, then the courier company re-visits the place and files a firsthand report.

Once they confirm the orders hasn’t been delivered correctly and parcel can’t be found, we initiate reorder of the same items. In no case the items can be changed or a money refund will be given. We will replace the lost items FREE OF CHARGE.

Procedure = Complain -> Complain Redressal within 7 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

WORD OF CAUTION:

It has been noticed that, most of the returns/complaints, are related to size. But trust our stringent quality check leaves no room for size error. If you are sure you have got size other than what you have ordered, we are happy to provide you with PRE-PAID SHIPPING LABEL for product return.

The entire product(s) return initiation should be completed within 2 working days from the day of delivery to the customer.

Once the returned product is received at our warehouse, you would get receipt confirmation from our team.

Product will then be checked by a team comprising of technical experts and the Result will be duly informed to you within 7 business days, post receipt at our warehouse

Order Cancellation: If unfortunately, you want to cancel the order please do so within 24 hours of placing the order.

Note : Duty charges will be borne by customer

If the error is on our part, you will be offered credit note/Money Refund, as per Exchange / return policy

If you are returning package for size issue and on receipt it turns out to be good i.e. size of the product matches your ordered size, then are not liable for any money refund.


We are here to Serve our customers

Saint G ‘DO YOU WEAR IT’